That’s what we were asked when Itaú and Unibanco merged to become one of the biggest banks in the southern hemisphere.
By removing metal detector doors, updating the fascia and enhancing the bank interior design with warm, bright colours and materials we created a more open and inviting environment. Interactive digital walls provide information to waiting customers.
The new open-branch retail bank design has created a stir in Brazil and proved popular with Itaú’s customers.
Redesign branch network following merger.
Make customer visit more enjoyable.
Remove heavy exterior security.
Bright colours and materials for interior.
Interactive digital walls.
Open-branch design distinctive.
Approval from bank customers.