Íslandsbanki

Íslandsbanki

Community banking at its best

Íslandsbanki is one of Iceland‘s leading companies. As a large workplace with a very broad client base, the bank has made it a priority to maintain a good relationship with its immediate environment and customers.

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Íslandsbanki wanted to do something they’d never done before. Their first ever flagship branch: aimed at customers seeking financial consultancy and a positive customer service experience.

To resonate with this audience, they invited allen to develop and create an inclusive, imaginative experience that embraces people‘s thirst for knowledge and willingness to participate.

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Community. The meaning of this word evolves as lifestyles adapt to an ever changing world. Progressive, professional, ambitious and positive. Community is a word that has to adapt to a magnitude of personality and possibility. We wanted to create an experience that allowed room for everyone.

Because money management isn’t always easy for everyone, we wanted to create a place where customers had options to do things the way they wanted, where everything was a choice, and a choice made in comfort with guidance.

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“The Retail Academy workshops helped our staff understand the rationale for change and being in the retail business. It also generated excitement and long‑term buy‑in.”

Birna Einarsdottir, CEO Íslandsbanki

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The flagship informed the purpose and design of the branch network. ’Community is key’– We developed community spaces where local businesses, customers and event organisers could come together for a local advisory and relationship  building.

We knew the branches needed to be a place where phygital product worlds, intelligent queue management systems, and social media walls integrate to support product engagement and celebrate local customer stories.

We’re thrilled to have partnered so closely with Íslandsbanki in helping to shape and bring this brand to life.

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Íslandsbanki

Community banking at its best

Íslandsbanki is one of Iceland‘s leading companies. As a large workplace with a very broad client base, the bank has made it a priority to maintain a good relationship with its immediate environment and customers.

Image
Image

Íslandsbanki wanted to do something they’d never done before. Their first ever flagship branch: aimed at customers seeking financial consultancy and a positive customer service experience.

To resonate with this audience, they invited allen to develop and create an inclusive, imaginative experience that embraces people‘s thirst for knowledge and willingness to participate.

Image

Community. The meaning of this word evolves as lifestyles adapt to an ever changing world. Progressive, professional, ambitious and positive. Community is a word that has to adapt to a magnitude of personality and possibility. We wanted to create an experience that allowed room for everyone.

Because money management isn’t always easy for everyone, we wanted to create a place where customers had options to do things the way they wanted, where everything was a choice, and a choice made in comfort with guidance.

Image
Image
Image

“The Retail Academy workshops helped our staff understand the rationale for change and being in the retail business. It also generated excitement and long‑term buy‑in.”

Birna Einarsdottir, CEO Íslandsbanki

Image

The flagship informed the purpose and design of the branch network. ’Community is key’– We developed community spaces where local businesses, customers and event organisers could come together for a local advisory and relationship  building.

We knew the branches needed to be a place where phygital product worlds, intelligent queue management systems, and social media walls integrate to support product engagement and celebrate local customer stories.

We’re thrilled to have partnered so closely with Íslandsbanki in helping to shape and bring this brand to life.

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