Our goal is to reimagine spaces to better support digital-first journeys.

We are Accenture Interactive’s Retail Experience Design Agency. We create experiences with human touch that evolve the roles of stores, work spaces and employees to optimise physical networks and support digital channels.

Our goal is to reimagine spaces to better support digital-first journeys.

We are Accenture Interactive’s Retail Experience Design Agency. We create experiences with human touch that evolve the roles of stores, work spaces and employees to optimise physical networks and support digital channels.


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Insight and Strategy

Today it’s not just about seamless interaction, it‘s about showing up for the customer when it really matters, at the right time with a remarkable experience. That‘s why we focus on the insight of the customer journey to remove friction and create transformative experiences.

More About Our Offer


Differentiating
Experiences

We design for purpose, creating experiences that activate brand promises and increase customer satisfaction. And we‘re not only thinking about customers, building deeper emotional connections can activate employees, creating memorable moments from the inside out.

More About Our Work

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We‘ve been around 30 years, here‘s a few brands we‘ve worked with along the way.


 

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Goodbye bank branch:
Hello Experience Store

Turn transactions into conversations. Here‘s our report on making the human experience the centre of branch banking and proof there‘s still life in your branch network.

Download the report

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Introducing ContactLight, the post-Covid Branch Concept

Our vision introduces a new neighbourhood advice centre which addresses customers’ practical and emotional needs for financial wellbeing and healthy banking post Covid-19.

By empowering customers through a mobile device-driven experience and promoting blended in-person and remote service (less people, but not people-less), the Contactlight Store supports the bank’s broader digital and physical ecosystems to create a differentiating data-driven experience with human touch.

Click here for access to the full concept

Seen, heard and said

Allen LinkedIn said

Business as usual but life unusual. How the pandemic effects us while we try to stay the same.

accenture.com said

COVID-19: 5 new human truths that experiences need to address

bankingblog.com said

It’s time for banks to consider future-proofing their networks for a post-pandemic world.

accenture.com said

Purpose-driven banking: Looking beyond COVID-19


Our goal is to reimagine spaces to better support digital-first journeys.

We are Accenture Interactive’s Retail Experience Design Agency. We create experiences with human touch that evolve the roles of stores, work spaces and employees to optimise physical networks and support digital channels.

Our goal is to reimagine spaces to better support digital-first journeys.

We are Accenture Interactive’s Retail Experience Design Agency. We create experiences with human touch that evolve the roles of stores, work spaces and employees to optimise physical networks and support digital channels.

Image

Insight and Strategy

Today it’s not just about seamless interaction, it‘s about showing up for the customer when it really matters, at the right time with a remarkable experience. That‘s why we focus on the insight of the customer journey to remove friction and create transformative experiences.

More About Our Offer

Differentiating
Experiences

We design for purpose, creating experiences that activate brand promises and increase customer satisfaction. And we‘re not only thinking about customers, building deeper emotional connections can activate employees, creating memorable moments from the inside out.

More About Our Work

Image

We‘ve been around 30 years, here‘s a few brands we‘ve worked with along the way.


 
Image

Goodbye bank branch:
Hello Experience Store

Turn transactions into conversations. Here‘s our report on making the human experience the centre of branch banking and proof there‘s still life in your branch network.

Download the report

Image

Introducing ContactLight, the post-Covid Branch Concept

Through a blend of wellbeing and technology, we have envisioned a neighbourhood advice centre that fulfils the human need for reassurance and engagement.

Imagine an experience that empowers people by letting their mobile device drive the journey. Our vision supports the bank’s broader service ecosystem and technology investments and features a less people but not people-less service.

Our ContactLight experience will make banking more personal, seamless and comforting. It is a space that will ease any apprehension and continualy adjust to the welfare of its users.

Click here for access to the full concept

Seen, heard and said

Allen LinkedIn said

Business as usual but life unusual. How the pandemic effects us while we try to stay the same.

accenture.com said

How organizations should respond to the never normal

bankingblog.com said

It’s time for banks to consider future-proofing their networks for a post-pandemic world.

accenture.com said

A time for banks to consider their purpose.