Standard Chartered Bank Worldwide

Standard Chartered Bank

Standard Chartered Bank

Asia Pacific / Worldwide

With branches stretching from Africa to East Asia, Standard Chartered Bank’s challenging brief was to develop a universal format which delivered their brand promise consistently and cost-effectively across 39 countries.

Using digital communications and our Kit of Parts system we were able to create a modern environment which interacts with customers uniformly throughout the bank’s network.

After a successful trial of the new retail bank designs in Hong Kong, a rollout programme of 200 additional branches continues across India, Korea, China, Nigeria, Kenya, Singapore and Malaysia. Older branches are to be upgraded to the new format.

Challenge


Develop a universal branch format
Deliver the brank’s brand promise
Implementation to be cost-effective
 

Solution


Human interaction strategy
Digital in-branch communications
Advanced video conferencing
 

Result


New format branches opened successfully
Further 200 to be rolled out
Older branches to be updated