Diamond Bank, the 8th largest bank in Nigeria, have ambitious plans to be one of the top banks in the country over the next 3-5 years.
allen international was charged with creating a new retail bank design concept as part of a comprehensive transformation process to raise awareness for Diamond Bank as a retail brand.
The new branch concept focuses on customer centricity, innovation, cost efficiency and operational excellence. The change has helped the bank move from a corporate image to that of a retail bank, appealing to the mass market.
The first pilot branch was opened in March 2013.
Diamond Bank Plc (“Diamond Bank”) is Nigeria’s fastest growing retail bank. Through innovation and technology, Diamond Bank enhances customer experiences and drives financial inclusion in what we call ‘Beyond Banking’.
We offer a full range of banking products and services in retail, business and corporate banking segments.